Privacy Policy

NeoWorlder Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NeoAry AI Persona services (the "Services").

This policy applies to all users of our Services, including website visitors, trial users, and paying customers.

• Usage Data: How you interact with our Services (features used, time spent, clicks).

• Device Information: IP address, browser type, operating system, device identifiers.

• Cookies and Tracking: We use cookies and similar technologies to track activity and enhance user experience.

If you are in the European Economic Area (EEA), we process your data based on:

• Contract: To provide the Services you requested.

• Legitimate Interests: To improve our Services, prevent fraud, and send marketing (where permitted).

• Consent: For certain activities like marketing emails (you can opt out anytime).

• Legal Obligation: To comply with laws and regulations.

We implement industry-standard security measures, including:

• Encryption of data in transit (TLS/SSL) and at rest

• Access controls and authentication

• Regular security audits

However, no system is 100% secure. You are responsible for safeguarding your account credentials.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.

• Correction: Update inaccurate information.

• Deletion: Request deletion of your data (subject to legal retention requirements).

• Portability: Receive your data in a machine-readable format.

• Opt-Out: Unsubscribe from marketing emails or disable cookies.

• Objection: Object to processing based on legitimate interests.

To exercise these rights, contact us at privacy@neoworlder.com.

2.1 Information You Provide

• Account Information: Name, email, phone number, company name, billing address.

• Lead Data: Information about your real estate leads (names, contact info, property interests) that you upload for AI Personas to process.

• Transaction Data: Details about real estate transactions you assign to our Closing Coordinator.

• Payment Information: Credit card or bank account details (processed securely through third-party payment processors).

• Communications: Messages you send to our support team or AI Personas.

We use your information to:

• Provide and improve the Services

• Process transactions and send invoices

• Communicate with you (service updates, support, marketing)

• Train and improve AI models (using anonymized, aggregated data)

• Detect fraud and ensure security

• Comply with legal obligations

We do not sell your personal information. We may share it with:

• Service Providers: Third parties who help us operate (e.g., payment processors, hosting providers, analytics tools).

• AI Training Partners: We may share anonymized, aggregated data with partners to improve AI models.

• Legal Requirements: If required by law, court order, or government request.

• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We retain your information as long as your account is active or as needed to provide Services. After termination:

• Account Data: Retained for up to 90 days (unless you request earlier deletion).

• Transaction and Billing Records: Retained for 7 years for legal and accounting purposes.

• Anonymized Data: May be retained indefinitely for AI training and analytics.

Our Services are operated in the United States. If you are located outside the U.S., your data may be transferred to and processed in the U.S. We use standard contractual clauses and other safeguards to protect your data.

For questions about this Privacy Policy, contact us at:

Email: privacy@neoworlder.com

Address: NeoWorlder Inc., Legal Department, [Address]